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Michelin Philippines (we or us) is committed to maintaining the privacy of our customers or persons visiting our website. This page sets out our policy on how we manage “personal information”. This policy also includes our “credit reporting policy” and how we manage information collected in connection with a credit application or a credit facility (hereinafter collectively referred to as "credit information").
This policy is intended to help you understand how we manage the personal and credit information that we collect, hold, use and disclose, how you can seek access to and correction of that information and, if necessary, how you can make a complaint on our handling of that information.
You may be asked for personal information if you want to take advantage of specific services we offer such as, but not limited to, e-mail enquiries (contact us), consumer or tire reviews, survey, social sharing features (such as the Facebook "Like" button or other tools) or specific promotions.
This site does not automatically capture or store personal information, other than logging the users IP address and session information such as the duration of the visit and the type of browser used. This is recognized by the web server and is only used for system administration and to provide statistics which we use to evaluate use of the site.
What types of credit information do we collect and hold?
When you make a request to buy our products on credit we may check your credit worthiness and at other times we may collect information about you and give information about you to Credit Reporting Bodies (CRBs). This information may include:
We gather credit information from your application and may also gather credit information from CRBs; other credit providers; co-applicants; guarantors/proposed guarantors; other references given by you; organizations that check the security you are offering such as valuers; organizations that issue identification documents regarding your identity; and our service providers involved in helping us provide credit, including debt collectors and legal advisers.
Holding and protecting your personal and credit information
Personal and credit information submitted by you may be stored in physical or electronic form either on our own systems or the systems of our service providers. The personal and credit information is protected using appropriate safeguards. We also require our service providers to follow strict security standards and bind them with obligations of confidentiality when holding and processing any personal or credit information.
Purposes for which we may collect, use and disclose your personal information
You may be asked for personal information if you want to take advantage of specific services we offer such as, but not limited to, e-mail enquiries (contact us), consumer or tire reviews, survey, social sharing features (such as the Facebook "Like" button or other tools) or specific promotions. In each case, we will only use the personal information you provide to deliver the services you have told us you wish to take part in. You will be given an opportunity to opt out of further contact if you wish. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with any such information.
We may share your personal data with third party suppliers or service providers. These suppliers and service providers are contractually obligated to keep your personal data confidential and secure, and they are required to use your personal data only for the needs of the services that were entrusted to them.
Purposes for which we may collect, use and disclose your credit information
We receive services from other Michelin Group companies and external service providers, some of which may be located outside of the Philippines (see the additional section below titled "Overseas Disclosures"), and your information may be provided to them for this purpose.
Third parties to whom we disclose your personal information may include:
We may disclose your credit information to CRBs for purposes such as those described above where the Privacy Act permits us to do so or where required or authorized by law.
Michelin Philippines is a part of the Michelin Group and as a result of its management structure some recipients of personal or credit information may not be located in the Philippines. While it is not reasonably practicable to list all of the countries to which your information may be transmitted from time to time such countries are likely be those where Michelin has offices globally. A list of those countries is available through the Michelin Philippines website at www.michelin.com.ph. Organizations with no offices in the Philippines may in turn be required to disclose information we share with them under a foreign law.
Unless a CRB has a business link in the Philippines, we will not share your credit information with a CRB. We are unlikely to share credit information we obtain from a CRB or that we derive from that information with third parties outside of the Philippines.
When we do share information as above, we remain responsible for that disclosure and will ensure that your credit information is handled according to the requirements under Part IIIA of the Privacy Act.
Requesting access to your personal or credit information
The Privacy Act entitles you to access personal or credit information we hold by contacting our Privacy Officer (contact details below). Our endeavor will be to respond within 30 days and for making such a request.
The Privacy Act entitles you to access personal or credit information we hold by contacting the privacy officer at the CRB whose contact details can be obtained at the website of the CRB.
There are some exceptions to your right of access to your personal information including where:
Requesting correction of your personal or credit information
The Privacy Act entitles you to request that we correct/rectify information that we hold about you. If you would like to do so please contact the Privacy Officer using the contact details below.
The Privacy Act entitles you to request that the CRB correct/rectify information that it holds about you. If you would like to do so please contact the privacy officer of the CRB per the contact details at the website.
Any corrective action by us will normally be done within 30 days after receipt of a request. Any delay will be notified to you in writing. We may deal with your request by consulting with a CRB or another credit provider. If we do not agree with a request to correct information, we will give you notice in writing as to our reasons for the disagreement and the mechanisms available to you to complain about our decision.
Correction of information is provided free of charge.
Complaints and disputes
If you have any complaints or disputes relating to our compliance with the Privacy Act or the Credit Reporting Code, please contact the Privacy Officer (contact details below).
An acknowledgement of the complaint will be sent within 7 days of receipt. We intend to investigate complaints and resolve them within 30 days of receipt. If we cannot resolve your complaint within this period, we will notify you as to the reasons for such non resolution and specify a date when we expect a resolution.
If your complaint relates to credit information and we consider it necessary in order to deal with your complaint, we may consult with a CRB or another credit provider. If, while the complaint remains unresolved, we are disclosing information subject to the complaint to a third party, we may advise the third party about the complaint.
If we fail to deal with your complaint to your satisfaction, you may refer the complaint to the Office of the Philippines Information Commissioner, in relation to both personal information and credit information.